Peter Flock - Flawless Consulting

Preparing for a new role meant looking around at new non-fiction items for my library. With an aim to take a checkpoint on Consulting discovery of Peter's book makes a nice entry point on the process and approach.

Equally relevant for Consultants both Internal and External there is also a lot of overlap into management. Beyond the comments on how a Manager influences the consulting process there a lot of good takeaways that help line managers ask the right discovery questions and process the collected data when working with directs and in skip level situations.

A lot of the content can be applied to conflict resolution, which is after all an organization/process problem so well worth buying it even if you don't see yourself as a classic model of a consultant.